1/5
To make its after-sales service robust, domestic handset
manufacturer Maxx has launched 15 company-owned 'exclusive smartcare centres'
across the country with an aim to own and operate 100-plus exclusive service
centres within the year, a top official of the company said Wednesday, January
22.
In This Pic : Maxx Mobiles
Pic Courtesy : BCCL - Non Copyright
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2/5
“The investment for 15 service centres was Rs.1.5 crore and
we will be investing Rs.15 crore total for 100 service centres,” Ajjay R
Agarwal, chairman and managing director, Maxx Moblink told IANS.
In This Pic : Ajjay R Agarwal
Pic Courtesy : BCCL - Non Copyright
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3/5
The 15 exclusive smartcare centres will be launched in New
Delhi, Pune, Ahmedabad, Raipur, Nagpur, Jaipur, Chennai, Hyderabad, Vijaywada,
Bengaluru, Indore, Nagpur, Kolkata, Guwahati, Bhubaneshwar and Mumbai.
Pic Courtesy : BCCL - Non Copyright
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4/5
“We at Maxx realize that customer service is not a back-end
but a front-end tool and strategy for gaining consumer confidence and brand
growth. We also believe that it is most important and pivotal to ensure that
the consumer is provided with good service which is unmatched in the industry.
Through our Maxx smartcare centres, we aim to connect directly with our
customers to ensure satisfaction,” he said.
In This Pic : Maxx Mobiles
Pic Courtesy : BCCL - Non Copyright
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5/5
The expected sales volume of Maxx in 2014-15 is 4.5 million
units out of which 90 percent are feature phones and 10 percent are
smartphones.
In This Pic : Maxx Mobiles
Pic Courtesy : BCCL - Non Copyright
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